[FRA] Chat & Ticketing System Unavailable
Update - CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp.

Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.

Thank you for your patience and understanding.
Sep 30, 2026 - 06:39 UTC
Investigating - Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system in the Frankfurt Cloud, and we are working on resolving the issue.

At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.

We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Sep 28, 2026 - 07:50 UTC
Uptime over the past 90 days. View historical uptime.
Frankfurt Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Latency from Europe
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Latency from North America
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Latency from Latin America
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Latency from Asia-Pacific
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Sep 30, 2026

Unresolved incident: [FRA] Chat & Ticketing System Unavailable.

Sep 29, 2026

[FRA] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Frankfurt cloud location, was completed successfully. This maintenance was related to the Frankfurt cloud migration we announced last week

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance
Sep 29, 23:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Frankfurt cloud location. This maintenance is related to the Frankfurt cloud migration we announced earlier this week. Due to unforeseen circumstances, the migration was not completed as initially planned; the work will continue on Tuesday, September 29th, 2026.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Sep 26, 17:53 UTC

Sep 28, 2026

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

[FRA] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 25, 17:01 UTC
Update - CloudSigma would like to inform you that the planned maintenance we are performing has to be extended by an additional hour.

Please accept our apologies for the inconvenience.
Sep 25, 16:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 14:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 23, 20:18 UTC

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

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